Frequently Asked Questions

We are sure that undermentioned you can find all the answers of your related FAQs. If still you have something to as from us, then feel free to ask us any time.

Do you ship worldwide & how much does shipping cost?

Yes – we ship worldwide. We offer all customers free Delivery in UAE only and delivery charges applied for International Shipping with tracking.

What if I need to modify my order?

You can edit or modify your order very easily. You can do so by clicking the cart icon. From there you can add an item or empty your cart.

What if I need to change my shipping address?

You can change shipping address information by logging into your account in just few clicks.

How long does it take to receive my order?

We offer delivery within 5 – 7 days.

What are the delivery charges in UAE?

Delivery of our products are free in UAE.

What are your shipping and processing times?

Standard Shipping Times

UAE: 24 – 48 hours

USA and Canada: 5 – 7 days

Oceania: 5 – 7 days

Europe: 5 – 7 days

Latin America: 10 – 15 days

Other countries: 10 – 15 days

Where can I find my tracking number?

When your items are shipped out, you should receive an automatic notification from the system via email providing you with a tracking number.

If you haven’t received one or if the tracking number doesn’t work, no worries. Contact us and we’ll solve it! 

If you need more detailed information, please shoot us an email at and we’ll help you out!

Can I face unexpected delays

In some instances, the delivery may take longer than the standard shipping times stated above. Most of these delays are caused by international customs processing that we cannot control. Please contact us if your package is taking too long to arrive and we will work with you to resolve any situation.

What are your details about shipping outside UAE?

When shipped outside the UAE, Bosidin items may be subject to import duties and taxes. Bosidin does not pay these duties and taxes, and you are not charged for these at the time of placing your order. These costs will be invoiced by the shipping carrier upon delivery of your items and you’ll be responsible for the payment of any such import duties and taxes.

Duty and tax rates vary from country to country and also depend on the items that are being shipped. We have no control over these charges and encourage you to contact your local customs office for further information before placing your order. COD service is currently available only in the GCC countries.

What will be the payment option?

Currenlty the payment option is COD (Cash on Delivery).

If I paid cash on delivery, then how can i receive refund for an item?

COD order Refund amount will deposit to your Wallet Account and you can only use it for your next order.

Will the delivery charges be included in my invoice?

Yes, delivery charges will be included in your invoice.

Can I return my item after 7 days?

The items cannot be returned after 7 Days. However, there may be situations in which you were not able to return items, in such cases please contact our CUSTOMER SERVICE TEAM (+971581322715) or through the CONTACT US page and file a complaint to us.

What is necessary for your refund?

There will not be any returns, exchanges and refunds if you do not like the product after its purchase. There must be an issue in the product to be eligible for the return, exchange and refund which must be shown in the photos in the email.

What is Buyer Protection?

Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.

You are protected when:

  1. The item you ordered did not arrive within the time promised by the seller.
  2. The item you received was not as described.
  3. The item you received that was assured to be genuine was fake.
Can I exchange my item?

Unfortunately, we don’t offer an exchange service. We will simply issue you with a refund if you have paid with either a credit or debit card, or credit your account with store credit if you paid COD for your order. You can then reorder another product.

Still have a question?

Please contact us for more information.

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